Vedor/Upstream provider confirmation: 06/05/2018 22:48:33 GMT - Event Conclusion Summary:
Outage Start: June 05, 2018 21:38 GMT Outage Stop: June 05, 2018 21:50 GMT
Root Cause: A memory issue on a device in Munich, Germany caused impact to IP services.
Fix Action: The IP NOC re-enabled IP forwarding on the device to free up memory, restoring services.
Summary: The IP NOC reported that a memory issue on a device was identified. The IP NOC re-enabled IP forwarding on the device to free up memory, restoring services. This service impact has concluded; if additional issues are experienced, please contact the CenturyLink Repair Center. There may be additional analysis and discovery that occurs as the incident is reviewed by NOC management. Any available updates will be relayed upon event ticket closure within the next 72 hours. At that time, a customer satisfaction survey link may be available. We strive to provide thorough communications containing the available information during a service disruption. Please let us know if the updates you received during this event were satisfactory.
06/05/2018 22:06:06 GMT - The IP NOC reports that a memory issue on a device was identified. The IP NOC re-enabled IP forwarding on the device to free up memory, restoring services. If further issues are experienced, please contact your local CenturyLink Repair Center.
06/05/2018 21:56:03 GMT - The IP NOC reports that a suspected equipment issue in Munch, Germany is impacting IP services, and is currently investigating. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.
Jun 5, 23:51 (GMT+01:00) Resolved - This issue has been resolved by rerouting; awaiting confirmation and fix from the vendor/upstream provider (internal ticket ID 14695229 covers)
Jun 5, 23:49 (GMT+01:00) Monitoring - We have implemented a fix for this issue, reconfigured incoming routing and are currently monitoring the results. We will update once we have confirmed it is resolved.
Jun 5, 23:45 (GMT+01:00) Identified - The issue has been identified at the vendor/upstream provider and a fix is being implemented.
Jun 5, 23:24 (GMT+01:00) Incoming traffic from the Level3 upstream has intermittent connectivity issues